How to provide excellent customer service as a dog sitter: Communication and feedback (2023)

As a dog sitter, excellent customer service is the key to success. This not only keeps clients coming back for repeat business, but also helps you build a solid reputation as a reliable and trustworthy pet sitter. You can use communication and feedback to provide exemplary customer service that exceeds expectations. By understanding the importance of customer relationships, you'll be able to create positive experiences between you and your dogs—ultimately creating a win-win situation. To help you get started on this journey of providing excellent customer service, let's explore best practices when it comes to customer communication and feedback.

By engaging in meaningful conversations and actively listening to clients, dog sitters can have a big impact on the customer experience. Providing excellent customer service as a dog sitter is key to building positive customer relationships and creating an experience that keeps customers coming back. This includes paying attention, understanding the needs of each pet owner and knowing how to communicate effectively with them.

The key to providing good customer service as a dog sitter is effective communication and feedback. This means having an open dialogue with the pet owner about what services are available and what they expect from their pup's care during their stay. Additionally, it also involves listening carefully to any pet owner comments or concerns so that you can address them quickly and efficiently.

It's important that dog sitters can provide honest feedback about their experiences with each animal—good and bad—so that owners can better understand their pup's behavior while away from home. By taking the time to openly discuss these issues, both parties can work together to find solutions that meet both parties' needs. Keeping dogs doesn't just involve taking care of the animals; by actively engaging with pet owners through meaningful conversations, you can really make a difference by helping to create an unforgettable experience for everyone involved.

Understand the importance of customer service in dog sitting

Assessing the importance of customer service in dog grooming is critical to any successful venture, as it can prove critical in promoting customer satisfaction, garnering referrals, and securing repeat business. Good customer service involves more than just meeting the pet owner's needs; it also means building relationships with clients and giving them the assurance that their pup will be well cared for while they are away. With this in mind, communication is key when providing excellent customer service as a dog sitter. Keeping an open dialogue with clients before, during and after their stay can help build trust and ensure both parties have a positive experience.

Also see How to Handle Dog Walking Emergencies: First Aid and Safety Protocols

In addition to communication, giving feedback about a pet's stay is another great way to show customers how much you value them. This could include sending photos or videos of your time together or even simply asking for their opinions on how things went when they get home. The more effort that goes into creating lasting relationships with customers through thoughtful interactions, the more likely they are to recommend your services to friends or return themselves.

By understanding what makes good customer service and taking steps to create meaningful relationships with your dog sitting clients, you can set yourself apart from other businesses in the field and ensure that your services are always in demand by those looking for quality care for their furry friends. That way, you'll be able to promote customer satisfaction, generate referrals without having to ask for them directly, and secure repeat business that will ultimately bring you closer to success.

Best Communication Practices for Dog Keepers

Acquiring effective communication skills as a dog sitter is essential to any successful venture, so here's an overview of some of the best practices to help you build trust and maintain positive client relationships. For starters, it's important to set expectations for customers right from the start. This may include details about your services, outlining availability times and establishing rules and boundaries. In addition, regular updates to customers during the sitting period can help keep them informed about their pets' well-being. Finally, resolving any concerns quickly is paramount to creating a good user experience. Showing empathy and understanding during these conversations will help build trust between you and your customers.

Using these best practices for communicating as a dog sitter can be incredibly beneficial when it comes to building relationships with clients. Providing clear expectations up front not only sets the tone for a successful engagement, but also ensures that both parties understand what to expect from each other. Keeping clients informed through status updates shows that you value their time and care about the safety of their pets while in your care. After all, being proactive in resolving customer issues helps demonstrate that you're committed to resolving issues quickly and efficiently.

By following these tips for effective communication as a dog sitter, you can ensure that every client feels heard and respected throughout your working relationship – resulting in more loyal clients who will return again and again!

Provide feedback to customers

You can build strong relationships with customers by offering thoughtful feedback that shows you truly care about their pets' well-being. Giving feedback to customers is an important part of customer service as a dog sitter. It offers numerous benefits, such as improving dog behavior and user satisfaction. There are two main types of feedback: positive feedback and constructive criticism.

See also Tailster helps small animals find pet sitters!

Positive feedback is used to recognize when the dog has done something well or followed instructions correctly. This should be delivered with enthusiasm and genuine appreciation for the progress of the dog or its owner. Constructive criticism should be offered gently and tactfully, using language that offers guidance without being overly critical or judgmental. The goal should always be to encourage customers to act and change, while respecting their decisions.

It is also important to provide timely feedback so clients have time to make adjustments if necessary before the next visit or lesson. Encouraging an open dialogue between you and your clients helps build trust between both parties, which can lead to better results in dog training and create a lasting bond with their owners.

Resolving customer complaints and issues

When problems arise, the dog sitter must be prepared to calmly manage the situation and handle client complaints with empathy and problem-solving strategies. Active listening is an important part of interacting with customers in a respectful manner. This means that you have to make sure that you listen carefully to what they have to say and that you don't interrupt them before they finish speaking. Offer short answers like "I understand" or "I appreciate your input" giving the client time to express their feelings without interrupting.

Another key factor in handling complaints is empathy with the customer experience. Showing a genuine understanding of how the client feels can help build trust between both parties, even if you don't agree with them on every point. Let them know that you take their concerns seriously and will do everything possible to resolve their issue quickly and efficiently.

Problem-solving strategies can help resolve problems effectively while maintaining positive customer relationships. Asking open-ended questions like "How do you want this resolved?" or "What do you think would work best?" can give clients ownership of finding solutions that work for everyone involved. Additionally, offering resources such as additional training or behavior change techniques can help provide concrete solutions for the future.

Building positive relationships with customers

Building positive relationships with clients is essential for any dog ​​sitter; in fact, 91% of customers are more likely to recommend a company if they've had a positive experience. Regular communication is the key to creating and maintaining good relationships with customers. This may include sending updates throughout the day while the dog is being looked after, responding quickly to queries or providing detailed information about what services will be provided. Additionally, being flexible and accommodating to special requests or changes in plans can help you demonstrate that you are willing to go above and beyond for your clients.

See also How much does pet care cost? Tailster's Guide to Pet Grooming Prices

Going the extra mile for your customers is also important when building strong relationships. This may mean offering extra services, such as taking their pup for an extra walk or playing fetch at the park – whatever it takes to make them feel secure in the knowledge that their pet will be cared for while they're gone. It's also helpful to keep track of any little details they give about their pooch, such as favorite snacks or walks - this shows you remember them as individuals, not just another customer.

By providing excellent customer service through regular communication, flexibility and going the extra mile for your clients, you can create lasting relationships that result in repeat business and referrals - which ultimately leads to success!


By taking the time to really get to know your clients and their puppies, you can ensure that you give them the best possible experience, which will have lasting benefits for everyone involved. Effective communication and feedback are key components of providing excellent customer service as a dog sitter. Asking questions, listening carefully, being sensitive and understanding your customers' needs help build strong relationships with them. Plus, you provide quick feedback on how their pooch is doing while in your care, ensuring they feel safe leaving their pooch with you.

Good customer service has many benefits for both the client and the dog sitter. It gives the client peace of mind knowing their puppy is safe in your capable hands. They also appreciate feeling valued and respected by someone who understands their concerns about leaving their pet alone for long periods of time. Likewise, excellent customer service can allow dog sitters to build trust with their clients, leading not only to repeat business, but referrals from satisfied clients.

It's important to remember that when it comes to providing good customer service as a dog sitter, communication and feedback go hand in hand. Taking the time to really get to know your clients' needs and being thoughtful throughout the process will help create positive experiences for both parties involved. That way, everyone wins!


How do I make a good impression as a dog sitter? ›

Put everyone at ease by:
  1. Taking a tour. If boarding the owner will want to know where their dog is staying.
  2. Providing details. Remind the owner of your schedule, what you and the dog will do together, as well as your contact information.
  3. Ask questions. Engage with the owner and ask them about their own schedule.
Jul 5, 2018

What do you write in a dog sitter review? ›

Rover Review Examples
  • (SN) and (SN) did an excellent job watching (DN). ...
  • (SN) and (SN) have been great dog sitters to three of our Dachshunds now. ...
  • (SN) and (SN) were great. ...
  • (SN) and (SN) did a great job watching our dog! ...
  • Amazing dog sitter!! ...
  • ( ...
  • ( ...
  • (SN) has always been very happy to watch my Chihuahua.

How do you write a rover testimonial? ›

Select Past Stays. From the booking details, click Leave a review or tip. Select a star rating and write a few words in your review. You might also see an option to fill out private feedback for Rover, which won't be visible to your sitter.

How do you say thank you to your dog walker? ›

Dog Sitter Thank You Notes

Thank you so much for caring for our beloved Harry while we were away. We can tell that he has been well cared for and has been thoroughly spoilt by you as always. Thanks ever so much.

How do you leave a good impression as a babysitter? ›

8 Ways to Make a Great First Impression
  1. Show up on time. When it comes to working as a nanny, the importance of being punctual can't be overstated. ...
  2. Dress for the job. ...
  3. Be well-groomed. ...
  4. Bring a resume. ...
  5. Have current CPR and first aid certification. ...
  6. Be polite. ...
  7. Interact with the children. ...
  8. Show interest in the position.

What is the professional description of a pet sitter? ›

The Pet Sitter's responsibilities include cooking special meals for pets as instructed by pet owners, reporting behavioral issues to pet owners, as well as playing with pets to encourage mental and physical stimulation. You should also be able to vacuum pet hair and dander off carpets and furniture.

What are the responsibilities of dog sitting experience? ›

Providing pet sitting services means filling in for the owner in his or her absence for the following tasks:
  • Feeding and watering animals.
  • Playing with them and keeping them company.
  • Walking the dogs.
  • Grooming and brushing the animals' coats.
  • Changing the cat's litter box.
  • Providing health care if necessary.

What are the skills of a dog sitter? ›

Here are 16 examples of pet sitter skills:
  • Basic knowledge of animal behavior. Pet sitters tend to work with many species of varying breeds. ...
  • Adherence to community pet regulations. ...
  • Basic animal first aid. ...
  • Communication. ...
  • Problem-solving. ...
  • Decision-making. ...
  • Reliability. ...
  • Patience.
Feb 16, 2023

What is a slogan for dog sitting? ›

What are some popular pet sitting slogan taglines? Some popular pet sitting slogan taglines include: “We've got your tail covered” by Fetch! Pet Care, “Local, loving pet care” by Rover, and “A dog's best friend” by Wag!

What is an example of testimonials sentence? ›

b : a written or spoken statement that praises someone's work, skill, character, etc. He received a glowing testimonial from his former employer.

What are testimonials give an example? ›

Getting a shout-out from an influencer, celebrity, or well-known brand all counts as an influencer testimonial example. This can be a highly beneficial and powerful example of how your business serves well-known people in your industry.

What phrase is used to show gratefulness? ›

I am more grateful to you than you'll ever know. I'm eternally grateful. You have my deepest thanks. I'll never forget your support and kindness.

What words do dogs respond best to? ›

It's no surprise that 'walkies' scooped the top spot, with a dog's heart rate increasing by a whopping 36% every time they hear the phrase. Other words that make our four-legged friends the happiest include 'treat', 'get it', 'fetch' and 'get your toy'.

How do you give off a good impression? ›

You can do this by following these eight strategies:
  1. Be on time.
  2. Present yourself appropriately.
  3. Be yourself.
  4. Have a winning smile.
  5. Be open and confident.
  6. Use small talk.
  7. Be positive.
  8. Be courteous and attentive.

What should I write in my babysitter description? ›

Some things to include can be: number of years nannying/ babysitting, ages you've worked with, additional, relevant experience (camp counselor, teaching, etc.), and certifications.

What is babysitter etiquette? ›

Make sure the sitter knows these safety rules: Don't give your child any medicine without your specific instruction. Don't leave kids alone in the house or yard, even for a minute. Don't leave kids unattended near water. Infants and small children can drown in only a few inches of water, even in a bucket or toilet.

How do you describe pet handling experience? ›

Offer examples that show your passion for taking care of animals and describe experiences handling pets. For example, you might say, "Volunteered to bottle-feed orphaned puppies on a regular schedule at an animal shelter and helped with socialization as they grew."

What is the description of a sitter? ›

Although your duties may vary depending on the facility you work in, most patient sitters are responsible for the following: Teaching personal care methods like bathing, dressing and walking around. Monitoring vital signs like blood pressure and heart rate. Providing emotional support.

How do you write pet sitting instructions? ›

Include these items in your pet sitter instructions:
  1. General Pet Information. ...
  2. Veterinarian's Information and List of Those Authorized to Make Medical Decisions for Your Pet. ...
  3. Medication and Preventative Information. ...
  4. Food Protocol. ...
  5. Daily Routine. ...
  6. Special Needs. ...
  7. Home Alone Instructions. ...
  8. Contact Information.

Why do you love being a dog sitter? ›

Helping People. A dog sitter is a friendly professional to count on when there is an emergency. If you love helping pet owners in need, you will enjoy your role as a dog sitter. When pet owners need to travel or if they have to leave their dogs behind, friendly dog sitters will be happy to take care of the pet.

Why is pet sitting important? ›

Keeps your pet healthier

Hiring a pet sitter ensures that treatments and medications are given on schedule. Many pet sitters work with veterinarians and bring their expertise to their pet sitting jobs. Also, many complete courses in pet first aid for those times when immediate medical care is needed.

What is a skill example? ›

Problem-solving skills: creativity, critical thinking, and analytical skills. Customer-service skills: active listening, time management, and prioritization. Interpersonal skills: communication, teamwork, and empathy. Leadership skills: decision making, stress management, and organization.

What sets you apart from other dog sitters? ›

The 10 Common Traits of Top-Notch Pet Sitters
  • They Love Pets. ...
  • They Have a Flexible Schedule. ...
  • They Are Very Well-Educated about Pets. ...
  • They Are Professional and Have Emergency Care Plans in Place. ...
  • They Respect Your Wishes. ...
  • They Are Insured. ...
  • They Are Experienced and Have Great Reviews. ...
  • They Have Excellent Communication Skills.
Mar 19, 2019

What is the famous line of dog? ›

"A dog is the only thing on earth that loves you more than he loves himself."

How do you describe dog sitting on a resume? ›

Friendly and trustworthy, putting pets and their people at ease with reliable, conscientious care. Provide in-home pet sitting and pet care services, including workday check-ins and feedings, litterbox, cage, and kennel cleaning, overnight care, and long-term vacation care.

What three things should testimonials always be? ›

Your testimonial must be credible, current and compelling. When all three of these elements are present, the testimonial is most likely to convince prospective clients that you're the real deal.

What is positive testimonial? ›

Positive testimonials are statements that describe the world as it is. Published in Chapter: Behavioral Economics: New Dimension in Understanding the Real Economic Behavior.

How do you write a customer review? ›

You need to know what the end goal looks like if you want to achieve it.
  • Detailed, Specific, and Honest.
  • Provides Constructive Criticism.
  • Features Images.
  • Provide Exceptional Customer Service.
  • Harness Your Social Channels.
  • Reply to Positive Customer Reviews.
Jan 28, 2020

What are the three most common types of testimonials? ›

Common types of testimonials include video testimonials, text testimonials, influencer testimonials, success story testimonials, and customer reviews.

What are testimonial key words? ›

When keywords like “trustworthy,” “authority” and “credibility” are used in a testimonial, they become strong signals for search engines for prospective customers. According to VWO, testimonials can increase conversion on your sales pages by 34%.

What is a short testimonial? ›

Testimonials are one of the most important tools a company can use to show potential customers how valuable their products and services are. These are brief statements that describe how a product or service worked for a customer.

What can say instead of thank you? ›

Here are seven alternatives to 'thank you. '
  • "I appreciate you."
  • "Let me know if you need anything else."
  • "Couldn't have done it without you."
  • "You made this easy."
  • "You're so helpful."
  • "What do you think?"
  • "I'm impressed!"
Apr 12, 2018

What is a respectful word for thank you? ›

How to say thank you in English
Much obliged.To express gratititude.
I really appreciate your help.To express appreciation.
I value your support.A formal way to express appreciation.
Accept my endless gratitude.A very formal way to express gratitude.
32 more rows
Mar 28, 2022

How do you appreciate someone in words? ›

Words to Say Thank You and Express Appreciation
  1. Thanks.
  2. Thank you.
  3. I am indebted to you.
  4. Dinner was delicious.
  5. I appreciate you.
  6. You are an inspiration.
  7. I am grateful to/for you.
  8. You are a blessing.

What are the top 3 commands for dogs? ›

The three most common, and most necessary training techniques are teaching your dog to sit, stay and come. Teaching your dog to sit is simple and it is also the basis for other commands, so it is a good one to start with.

What is the best way to talk to dogs? ›

Use facial expressions, gestures and possibly food treats while you talk. “Maintain eye contact,” Gallego-Abenza says. Research shows that even wolves are attuned to the attention of human faces and that dogs are particularly receptive to your gaze and pointing gestures.

What are the top six dog commands? ›

When you get a new dog, whether it's a puppy or an adult rescue, she probably needs some obedience training. More specifically, a well-behaved pup should respond to seven directions in order to become a good canine citizen: Sit, Down, Stay, Come, Heel, Off, and No.

What is the best bio for a pet sitter? ›

Pet Sitter Bio:

I have always had pets growing up as a child and my love for them has grown into my adulthood even more. I have a passion for learning and understanding all different types of animals. My experience in Pet Care is from having my own pets and caring for family, friends and volunteering over the years.

What do you say to endorse a dog walker? ›

Ashley is an excellent and professional dog walker. We appreciate her flexibility, prompt and clear communication, and her overall attentiveness to our dog. We could not be more pleased with her work and would be happy to recommend her services to our family and friends.

How do I market myself as a pet sitter? ›

No-cost marketing tips
  1. Post on local notice boards. Pop into your local supermarket or general store and it's highly likely they'll have a community notice board. ...
  2. Use social media. ...
  3. Get in touch with like minded businesses. ...
  4. Market yourself. ...
  5. Advertise in local newspaper. ...
  6. Partnerships. ...
  7. Referral discounts. ...
  8. Flyers.
Mar 20, 2020

How do you introduce yourself as a dog sitter? ›

So, introduce yourself and disclose the basics: who you are, what you do, and who you live with etc. A short personal description gives a great first impression and keeps potential pet owners interested in your profile!

What do you say when applying for a dog sitting job? ›

[Name of Company You're Applying To]

Dear [Name], I was thrilled when I saw the job opening for a dog walker [on/in Location]. I am the ultimate dog lover and really enjoy spending time with them. I am confident that my skills and experience make me a great candidate for this position.

What do you say in a dog sitting interview? ›

Pet Sitter Interview Questions
  • How do you manage behavioral problems? ...
  • Are you insured or bonded? ...
  • What is your training philosophy? ...
  • Are you knowledgeable about pet health and behavior? ...
  • What would you do if my pets got into a fight?
  • Can I see a list of references?
  • What types of animals have you worked with before?
Jun 24, 2015

Who is the target audience for pet sitting? ›

Table of Contents. Millennials are the fastest growing demographic of pet owners in the United States and their propensity to spend money on traveling and other experiences makes them excellent potential pet sitting customers. The generation is defined by familiarity with digital media and technology.

How do you write a pet sitter profile? ›

I grew up with animals my whole life. I have a passion for pets of all sizes and species. I am excited to be able to help you by caring for your pets while you are away. Your babies will be cared for and loved just as if they were my own.

How profitable is dog sitting? ›

Most full-time pet sitting and dog walking business owners usually make between $30K-$40K per year after expenses. A pet sitter who works 20-35 hours per week as a staff member at a pet sitting company will likely make between $20K -$25K per year.

What is a good Rover headline? ›

Here are some examples: Loving Pet Sitter, Works from Home. Flexible Schedule, Cats & Dogs! Stay at Home Dog Mom.

What is a good dog introduction? ›

Introduce on neutral territory.

If the dogs are not showing any negative behaviors, reward them with treats just for seeing each other. For example, when the dog you're walking looks at the other dog, you can say “Good boy!” in a happy, friendly voice and give him a treat. Repeat often.

Why would you be a great pet sitter? ›

A caring person provides peace of mind to pet owners. They know that their pet is in good hands and will receive the love and attention it deserves. Asking plenty of genuine questions about the pet's health, habits, likes and dislikes on the first meeting with a potential new client will showcase your caring nature.

How do you write a dog sitting reference? ›

She truly cares about animals and their well being. I would trust her to come in my home and care for my animals. She understands animals and their needs. I would not hesitate to recommend her as a pet sitter.


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